Case Studies

Objective: Improving Customer and Server Communication in the Restaurant/Beverage Industry

Due to the unprecedented successes of Point-of-Sale software and other tech innovations within the restaurant industry, Pearlex contemplated whether these type of systems could be adapted to improve customer and server communication.

Problems:

• The Restaurant/Beverage Industry relies on exceptional quality service and efficiency as the source of its competitive advantage.
• It relies on customer retention keeping current with innovations in the high-end dining segment. Each owner must decide on: How to improve customer and service communications/relations?
• The Restaurant/Beverage Industry has made use of Point-of-Sale software programs and technologies to increase the effectiveness and ease of communication between front-of-house and back-of-house staff.

Solution:

Pearlex looked within the hospitality industry for a solution, and after conducting extensive research, the solution to the problem was surprisingly simple. Imagine if customers could call over a server when he or she was actually needed?

• Pearlex’s innovative strategy will allow servers and managers to effectively monitor customers’/tables’ activities.
• Implementing these improvements will help staff avoid customer complaints and allow staff to handle high-volume traffic with greater efficiency and speed.
• Cooperation and collaboration will increase between staff members.
• Managers will be given more tools for team-building strategies.

Predictions:

• Pearlex’s recommendations would deliver higher customer retention, create a unique and enjoyable dining experience as well as give customers unprecedented value.
• Management and senior employees would better accommodate the needs of customers leading to less tension and problems in all aspects and areas of the industry.
• These types of programs have been instrumental in expediting changes in orders, and have significantly reduced tensions/frustrations amongst staff members as well as reduced the unnecessary waste of stock and supply.

(For more information contact us at info@pearlex.com)